Resource Category: Building trust
Building trust
Search our resources library
-
How Do Whistleblowing Solutions Ensure Accessibility for All Employees?
A whistleblowing programme that is accessible only to office-based, English-speaking, digitally confident employees with a desk and a computer is not accessible at all – it is a programme that serves a fraction of the workforce while excluding the people who may be most likely to witness misconduct. Frontline workers, non-English speakers, employees with disabilities,…
-
How Can Whistleblowing Solutions Be Scaled for Enterprise Deployment?
A whistleblowing programme that works for a single UK office with 200 employees will not work, without significant adaptation, for an enterprise with 20,000 employees across 15 countries, multiple divisions and a complex supply chain. Scaling a whistleblowing solution for enterprise deployment is not simply a matter of buying more licences or extending a telephone…
-
How Can Whistleblowing Channels Be Integrated with HR Systems?
Whistleblowing and HR systems are distinct functions with different legal frameworks, different confidentiality obligations and different governance structures. Yet in practice, the boundary between them is frequently crossed. A report of workplace bullying may be a whistleblowing concern, a grievance matter, or both. A pattern of reports about a particular manager may inform an HR…
-
How Do Whistleblowing Systems Integrate with Employee Assistance Programmes?
Whistleblowing services and employee assistance programmes (EAPs) serve different purposes, but they often encounter the same employees at some of the most difficult moments of their working lives. A person reporting fraud may be experiencing significant stress and anxiety. A reporter of workplace bullying may be suffering the emotional and psychological consequences of sustained mistreatment.…
-
How Do Whistleblowing Solutions Manage Large Volumes of Reports?
A whistleblowing programme that generates no reports is a programme that is not working. But a programme that generates large volumes presents its own challenge: how to manage the intake, triage, investigation and resolution of every concern consistently and within regulatory timelines, without overwhelming the compliance team or allowing serious matters to be lost in…
-
What Level of Reporting Detail Should Whistleblowing Software Allow?
The level of reporting detail captured in a whistleblowing conversation determines almost everything that follows. The level of detail allows the concern to be assessed and triaged effectively, whether an investigation can proceed without extensive follow-up, whether the report satisfies regulatory requirements for record-keeping, and whether the organisation accumulates the structured data it needs for…
-
How Is Whistleblower Data Stored and Protected?
Whistleblower data is among the most sensitive information an organisation will hold. A single case file may contain the whistleblower’s identity (or the technical data that could reveal it), the name of the person accused of wrongdoing, witness details, investigation findings, financial records and potentially special category data such as health information or evidence of…
-
What Role Does Technology Play in Modern Whistleblowing Services?
Twenty years ago, a whistleblowing service typically meant a telephone number printed on a poster in the staff room. Today, technology touches every stage of the whistleblowing process. From the moment a reporter decides to come forward through to case resolution, data retention and programme-level analysis, technology is involved. The question for compliance officers is…
-
How Can Whistleblowing Solutions Support Health and Safety Reporting?
Health and safety concerns are among the most time-sensitive reports a whistleblowing channel will receive. A worker who identifies an unsafe health and safety condition on a construction site, a nurse who witnesses a colleague bypassing clinical safety protocols, or an engineer who discovers that maintenance schedules have been falsified – each holds information that,…
-
How Do Secure Digital Portals Enable Safe Whistleblowing?
Digital reporting portals have become the most widely used whistleblowing channel by volume. The Association of Certified Fraud Examiners (ACFE) 2024 Report to the Nations found that web-based mechanisms (40%), or digital portals, have overtaken telephone hotlines (30%) as the most common method for submitting whistleblowing reports – the first time in the study’s history…
-
How Can Whistleblowing Solutions Be Customised for Different Industries?
A customised whistleblowing programme designed for a City of London financial services firm will look very different from one serving a multinational construction company, a healthcare trust or an international retail chain. While the core principles of confidentiality, accessibility and effective case management apply universally, the regulatory environment, workforce characteristics, risk profile and types of…
-
How Do Digital Whistleblowing Channels Address Cyber Risk?
Cyber risk presents a dual challenge for organisations operating digital whistleblowing channels. First, employees may use the channel to report cyber-related concerns – security vulnerabilities, data breaches, non-compliance with information security policies or suspected insider threats. Second, the whistleblowing channel itself handles some of the most sensitive data an organisation possesses, making it a potential…