Resource Category: Duty of Care

Trust is the currency of whistleblowing. An employee who witnesses fraud, harassment or a regulatory breach will only report it if they believe their concern will be taken seriously, handled confidentially and acted upon without personal consequences. Where that trust is absent, the concern goes unreported – or is taken to an external regulator, the…

The effectiveness of a whistleblowing programme is ultimately measured by whether people use it and digital reporting has increased the likelihood of participation. A system that exists on paper but receives no reports is not a sign of a misconduct-free organisation – it is a sign of a programme that has failed to earn the…

A whistleblowing channel is only effective if people use it and transparency is the key to ensuring people speak up. The most technically sophisticated reporting platform, backed by the most robust case management system, will deliver little value if employees do not trust the process enough to speak up. Transparency – in how the channel…

Most discussions about whistleblowing channels focus on individual reports: a specific allegation of fraud, a particular instance of harassment, a named individual’s misconduct. But the greatest long-term value of a well-managed whistleblowing programme often lies not in any single case but in what the collective data reveals about the organisation’s culture, management practices and operational…

For compliance officers evaluating whistleblowing solutions for the first time – or considering a move from manual processes to dedicated whistleblower case management software – understanding what case management software actually does, and how it fits into the broader reporting framework, is a practical starting point. This resource walks through the core components of a…

Whistleblowing is governed by an increasingly complex web of legislation and legal compliance. In the UK alone, organisations must navigate the Public Interest Disclosure Act 1998 (PIDA), the UK GDPR, the Data Protection Act 2018 and, depending on sector, additional regulatory requirements from bodies such as the FCA or CQC. Organisations with European operations must…

Many organisations still manage whistleblowing investigations through a patchwork of email chains, shared drives, Word documents and spreadsheet trackers. For a compliance team handling a handful of cases a year, this may feel manageable. But as reporting volumes grow – industry benchmarking data covering over 2.15 million reports from more than 4,000 organisations globally illustrates…

What determines whether the concern is resolved effectively – or becomes a source of ongoing risk – is the quality of the workplace investigation that follows, and that is, in part, determined by the case management software being used. Workplace investigations are complex, time-sensitive processes involving evidence gathering, witness interviews, legal considerations and careful documentation.…

Whistleblowing technology has evolved significantly over the past decade. Where organisations once relied on a single telephone hotline or an open-door policy, today’s compliance landscape demands a more sophisticated multi-channel approach – one that balances accessibility for reporters with the security, compliance and case management capabilities that organisations need to act on concerns effectively. Recent…