Expert guidance when you need a second opinion
Even the most experienced internal teams can benefit from an external perspective – especially when investigations are complex, sensitive, or high-stakes. Safecall’s critical friend service provides expert, impartial support throughout your investigation, helping you stay on track, eliminate bias, and ensure procedural fairness.
We act as a trusted advisor and sounding board – offering real-time guidance, critical analysis, and practical recommendations to strengthen your approach and outcomes.
What is a critical friend?
A critical friend is an experienced investigator who supports your internal team during an ongoing investigation. We don’t take over the process – we help you improve it.
This service is ideal when:
- You want to ensure your investigation is procedurally sound
- You’re dealing with a sensitive or high-risk case
- You need reassurance that your approach is fair, proportionate, and compliant
- You want to avoid unconscious bias or internal influence
- You’re navigating unfamiliar or complex issues
How we support you
- Reviewing your investigation plan – ensuring it aligns with agreed terms of reference and internal policies
- Advising on scope and direction – helping you stay focused and proportionate
- Providing real-time feedback – on interviews, evidence handling, and documentation
- Offering critical analysis – of your findings, conclusions, and next steps
- Supporting decision-making – with clear, impartial advice
We tailor our involvement to your needs – whether that’s a one-off consultation or ongoing support throughout the investigation.
Why choose Safecall?
- Independent and impartial – we bring objectivity and clarity to your process
- Experienced investigators – our team has supported hundreds of internal investigations across sectors
- Flexible and responsive – support when and how you need it
- Trusted since 1999 – by organisations across the UK, EU, and globally
What you can expect
- A dedicated investigation advisor
- Structured, evidence-based feedback
- Practical, actionable recommendations
- Support that strengthens your internal capability
- Confidence in your process and outcomes
Need a second set of eyes?
Let’s talk about how our critical friend service can support your investigation.
Not quite what you need?
Explore our full range of investigation services – from collaborative support to capability-building – designed to meet your organisation’s unique needs.