You set the investigation terms. We manage the investigations process.
When your organisation wants to retain control of an investigation but needs expert support to manage it effectively, Safecall’s managed investigation service offers the ideal solution.
You define the scope and terms of reference. We take care of the day-to-day management – ensuring your investigation is thorough, proportionate, and compliant, while your team retains full oversight.
What is a managed investigation?
Managed investigations are a collaborative approach where your team conducts the investigation, and Safecall provides expert oversight. We guide you through each stage, helping ensure your process is fair, thorough, and aligned with best practice.
This approach is ideal when:
- You have internal capability but want external assurance
- You need to maintain control while accessing expert support
- You’re managing sensitive issues and want to reduce risk
- You want to follow best practice without outsourcing the full process
How it works
- You set the terms – We work with you to define the scope, objectives, and terms of reference.
- We manage the process – Our investigators coordinate the investigation, assign tasks, and ensure timelines are met.
- Your team stays involved – Your staff carry out agreed actions, supported by our expert oversight.
- We ensure quality and compliance – From documentation to interviews, we help ensure every step is legally sound and procedurally fair.
Why choose Safecall?
- Experienced investigators – Our team has managed investigations across sectors and jurisdictions, including whistleblowing disclosures, bullying, harassment, and regulatory breaches.
- Independent and transparent – We bring impartiality and structure to emotionally charged or sensitive cases.
- Flexible and scalable – We adapt to your internal resources and investigation complexity.
- Trusted since 1999 – We’ve supported organisations of all sizes across the UK, EU, and globally.
What you can expect
- A dedicated investigation manager
- Structured planning and task coordination
- Guidance on interviews, evidence handling, and documentation
- Regular updates and clear communication
- A final review to ensure completeness and compliance
Ready to manage with confidence?
Let’s talk about how we can support your team with a managed investigation.
Not quite what you need?
Explore our full range of investigation services – from collaborative support to capability-building – designed to meet your organisation’s unique needs.