Frequently Asked Questions (FAQs)
SafeCall’s technical infrastructure and security webpage addresses critical questions about our enterprise whistleblowing platform’s technical capabilities and security protocols.
The page covers comprehensive solutions including UK-based data centres, GDPR compliance, and robust security frameworks aligned with ISO 27001 standards.
Key features include enterprise-scale capacity supporting millions of users, customizable workflows, and automated routing systems.
Security measures encompass incident response procedures, data sovereignty protocols, and cross-border transfer mechanisms.
These FAQs outline SLA commitments, performance benchmarks, and security guarantees, demonstrating our commitment to maintaining the highest technical and security standards for global compliance requirements.
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What case management features does your software include?
Our platform includes a wide range of case management tools, such as:
- Customised intake via web and hotline
- Custom field creation
- Case triage, routing, and delegation
- Risk assessment and outcomes tracking
- Remedial action and root cause analysis
- Classification, assignment, and task setting
- Metadata tagging and labelling
- Investigation checklists and templates
- Real-time anonymous chat
- Detailed analytics and dashboards for tracking and reporting
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How do you handle multiple languages technically?
We support over 100 languages and dialects through partnerships with two of the world’s largest telephone interpreting providers. Our technical systems also support multilingual web reporting, currently available in over 68 languages. In-app translation will be introduced in late 2025 to further enhance accessibility.
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What corporate backing supports your technical infrastructure?
Safecall is wholly owned by The Law Debenture Corporation p.l.c., established in 1889. Law Debenture has supported blue chip and government organisations globally for over 120 years, with trusted data handling and IT systems. All Safecall systems are hosted within the Microsoft Azure high-availability cloud, based in the UK, offering industry-leading availability and security.
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How do you maintain anonymity in your system?
Callers are not required to share their name or contact details. We do not record calls, do not use caller ID, and if someone shares their name by accident, we respect their wish for anonymity. Where appropriate, we may use non-gender-specific language in reports to help protect identities.
Likewise, where you may report online we won’t ask for your details if you wish to remain anonymous.
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What sub-processors do you work with for technical services?
We work with trusted sub-processors for technical services, including:
- Microsoft Ireland Operations Ltd
- Mimecast Services Ltd
- CrowdStrike UK Ltd
- Systran S.A.
Each provider is carefully selected to support our infrastructure and maintain high security standards.
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How do you protect against unauthorised system access?
We prevent unauthorised access through a combination of:
- Secure passwords
- Automatic blocking and locking mechanisms
- Two-factor authentication
- Encryption of data carriers and storage media
These controls help safeguard sensitive data across all systems.