Frequently Asked Questions (FAQs)
SafeCall’s technical infrastructure and security webpage addresses critical questions about our enterprise whistleblowing platform’s technical capabilities and security protocols.
The page covers comprehensive solutions including UK-based data centres, GDPR compliance, and robust security frameworks aligned with ISO 27001 standards.
Key features include enterprise-scale capacity supporting millions of users, customizable workflows, and automated routing systems.
Security measures encompass incident response procedures, data sovereignty protocols, and cross-border transfer mechanisms.
These FAQs outline SLA commitments, performance benchmarks, and security guarantees, demonstrating our commitment to maintaining the highest technical and security standards for global compliance requirements.
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What data entry controls do you have?
We use verification systems to track who enters, changes, or deletes personal data within our processing systems. This includes logging and document management to maintain accountability and data integrity.
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What customisation options are available?
We offer a range of customisation options to suit your organisation’s needs. Costs vary depending on factors such as complexity, number of users, and level of customisation. Out-of-the-box options include:
- Intake forms
- Landing pages
- Hotlines (e.g. dedicated numbers, language options, messaging)
- Processing routes and workflows
- Notifications
- Investigation workflows
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Is your platform mobile responsive/compatible?
Yes. Our platform is fully responsive across mobile and tablet devices, ensuring accessibility wherever users are. Our online reporting pages work seamlessly on desktop, tablet, or mobile.
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Do we require complex integrations?
No. Our SaaS model is designed for ease of use and quick implementation, with no need for complex integrations, apps, or installations. We do support OpenAPI connections, which can be customised to your systems — we’ll work with you to understand your requirements and deliver a solution that adds real value.
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What implementation timeline can we expect?
Setting up the whistleblowing hotline is straightforward — we’ve launched confidential telephone lines for clients in as little as 24 hours. The key differentiating timescale factors are due diligence, authorisation, process completion and size and complexity of the organisation’s needs. An SME might take just 24 hours, but a global solution across ten countries, with 30+ languages and management software implementation will naturally take longer.
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How do you handle data pseudonymisation?
We apply GDPR-compliant pseudonymisation methods to personal data, in line with Article 32(1)(a) and Article 25(1). This ensures that data cannot be linked to individuals without additional information, which is stored separately under strict technical and organisational safeguards.