Frequently Asked Questions (FAQs)
SafeCall’s technical infrastructure and security webpage addresses critical questions about our enterprise whistleblowing platform’s technical capabilities and security protocols.
The page covers comprehensive solutions including UK-based data centres, GDPR compliance, and robust security frameworks aligned with ISO 27001 standards.
Key features include enterprise-scale capacity supporting millions of users, customizable workflows, and automated routing systems.
Security measures encompass incident response procedures, data sovereignty protocols, and cross-border transfer mechanisms.
These FAQs outline SLA commitments, performance benchmarks, and security guarantees, demonstrating our commitment to maintaining the highest technical and security standards for global compliance requirements.
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What technical expertise do your staff possess?
Safecall call handlers have a minimum of 25 years’ investigative experience. They are licensed under the Private Security Industry Act 2001 and trained in investigations, interviews, and evidence handling.
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How do you scale for large organisations?
Safecall already supports over 1,000 organisations and 6 million+ employees worldwide, from SME’s to multi-nationals. Our systems are built to handle enterprise-scale deployments, offering flexibility and resilience for large and complex organisations.
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What analytics capabilities does your platform provide?
Our analytics tools offer in-depth case tracking and reporting, with customisable dashboards that help users monitor caseloads, investigation progress, root cause analysis, and broader trends — supporting effective decision-making and compliance.
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How do you ensure GDPR compliance technically?
All data is hosted in UK-based data centres, ensuring full GDPR compliance. This includes adherence to data redaction timelines and support for international data protection laws and guidance, tailored to each client’s requirements.
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What user experience design principles do you follow?
We follow modern UX design principles to ensure our software is intuitive and easy to navigate. All online intake forms are WCAG 2.2 compliant, with a range of accessibility options to support diverse user needs.
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How do you integrate reports from multiple channels?
Our software acts as a central hub for all case data, integrating reports from various sources – including those submitted via Safecall’s hotline and online channels, as well as reports created directly by your internal users.