Safecall Whistleblowing Hotline Overview

Whistleblowing Hotlines

A Whistleblowing hotline helps safeguard your business, your reputation and your employees.

It enables your employees, contractors and suppliers to report issues relating to their working environment in a safe and secure way via phone and web.

Implementing an anonymous employee hotline is essential for companies wanting unbiased insight into their business. Both internal and external whistleblowing acts as an early warning of potential risk and gives your employees the security to raise concerns.

Why Outsource your Whistleblowing Hotline to Safecall?

An outsourced whistleblowing hotline helps you solve a whole range of potential issues:

 

  • No internal overheads
  • Safeguards your corporate culture
  • Promotes transparency within your organisation
  • Single Point of Contact
  • Complying with relevant regulation(s)
  • Demonstrates good governance to your stakeholders
  • Easy set-up (often within 24 hours)
  • Expert account managers guide promotion to employees
  • Already working in more 150 countries and 68+ languages
  • Expert call-handlers maximise your chance of detecting misconduct
  • Already protecting 2000+ offices and workplaces, and 2.5m employees
  • 97.5% client retention rate

 

Whistleblowing Software trusted by businesses worldwide

Our software allows you to receive and manage your cases securely, effectively
and efficiently in-line with industry best practice.

You can ensure that all of your cases are handled consistently and in line with your policies and procedures.

Need to Talk to a Whistleblowing System Expert?

Call us on +44 (0) 191516 7720

If you need to give us more detailed information about your business, get in touch with us via a contact form

Alternatively... Download the Safecall Introduction Brochure Here

For more in-depth information about the Safecall whistleblowing process... read on

Protect your Organisation and Reputation

A Safecall Whistleblowing Hotline and management system helps protect your organisation by providing an additional route for people to raise conduct related concerns and report wrongdoing.

The quality of information we are able to provide helps you investigate and resolve these issues quickly and effectively.

 

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Raising Concerns Securely and Confidentially

If someone becomes aware of potential wrongdoing associated with your organisation they can choose to report their concern through Safecall’s telephone or web reporting channel. Potential whistleblowers often have a fear of retaliation and need to be protected by law.  Safecall complies with this legal obligation, enabling you to concentrate on investigating and solving any raised issues.

Learn More about Reporting Methods

Promote your Whistleblowing Hotline Service

Safecall helps you promote your anonymous hotlines - both telephone and web - from day one.

We'll provide print-ready pdf posters and leaflets, and we'll work with you to confirm the text and any translations necessary for multiple countries and languages.

We can even arrange for print and delivery of this promotional material to individual offices and workplace locations world-wide.

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Experience you can Rely on

All our call handlers have more than 25 years’ experience and are skilled in speaking with and interviewing people, from all walks of life, often in difficult and emotional circumstances; giving people the time and space to relay important information in their own words.

Whatever the call… potential fraud, racism, sexism, bullying, discrimination or other wrongdoing in the workplace… you can rely on the call handler to record the situation calmly and accurately.

The report will be passed to your nominated responsible people for assessment, investigation and conclusion.

 

Learn More about our Call Handlers

Whistleblowing Reporting Channels

Telephone Reporting

Our telephone reporting channel is staffed exclusively by experienced investigators. Our report handlers are skilled at speaking with people, from all walks of life, often in difficult and emotional circumstances; giving people the time and space to relay important information in their own words.

The quality of information that we are able to provide gives your organisation the best possible chance of an effective triage, investigation and outcome.

 

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Web Reporting

Located at https://www.safecall.co.uk/report our online reporting process helps people raise concerns securely at any time of day and in their preferred language.

You are able to establish an open line of communication with the reporting person, regardless of the channel they use and even if they are anonymous, through our software.

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The Safecall Whistleblowing System

Report Delivery

You will receive a notification that you have a new case report and will receive reminders until you acknowledge the receipt of the report.

Case Management

Using our Case Management product you will also be able to manage cases received by other channels through our platform creating a single source of truth. You will also gain access to features such as case triage, risk assessment and outcomes management.

Communication

You are able to request further information or provide updates to the reporting person via our software platform, even when the reporting person has chosen to remain anonymous.

Security

Our software platform is provided on a Software as a Service (SaaS) basis and benefits from industry leading cyber security arrangements.

All of our data centers are located in the UK.

Data Protection

All of our systems and processes are compliant with GDPR. Our case management platform helps you to comply with data protection legislation by allowing you to set your own data redaction timelines in line with your organisations policies and procedures.

Benefits of Using an Independent Service

Independence

People may choose to report their concerns via an independent provider for a number of reasons. The reporting person may:

  • Have a concern relating to someone in a more senior position
  • Be concerned that their identity will not be protected
  • Fear retaliation from the subject of the report, or even their employer
  • Believe that their concerns will not be taken seriously
  • Have previously reported their concerns

Having an independent provider help to alleviate some of these concerns, meaning you should have a more comprehensive view of wrongdoing within your organisation.

Availability

Our reporting channels are available:

  • 24 hours a day, 365 days a year
  • Internationally
  • With full language support as standard

Quality of Information

Because we exclusively employ professional call handlers with significant experience in evidence gathering, the information you receive from Safecall is typically of high quality, follows a logical order and includes information to help you to assess, investigate and conclude each case more efficiently and effectively.