A Whistleblowing hotline helps safeguard your business, your reputation and your employees.
It enables your employees, contractors and suppliers to report issues relating to their working environment in a safe and secure way via phone and web.
Implementing an anonymous employee hotline is essential for companies wanting unbiased insight into their business. Both internal and external whistleblowing acts as an early warning of potential risk and gives your employees the security to raise concerns.
If someone becomes aware of potential wrongdoing associated with your organisation they can choose to report their concern through Safecall’s telephone or web reporting channel. Potential whistleblowers often have a fear of retaliation and need to be protected by law. Safecall complies with this legal obligation, enabling you to concentrate on investigating and solving any raised issues.
All our call handlers have more than 25 years’ experience and are skilled in speaking with and interviewing people, from all walks of life, often in difficult and emotional circumstances; giving people the time and space to relay important information in their own words.
Whatever the call… potential fraud, racism, sexism, bullying, discrimination or other wrongdoing in the workplace… you can rely on the call handler to record the situation calmly and accurately.
The report will be passed to your nominated responsible people for assessment, investigation and conclusion.
Our telephone reporting channel is staffed exclusively by experienced investigators. Our report handlers are skilled at speaking with people, from all walks of life, often in difficult and emotional circumstances; giving people the time and space to relay important information in their own words.
The quality of information that we are able to provide gives your organisation the best possible chance of an effective triage, investigation and outcome.
You will receive a notification that you have a new case report and will receive reminders until you acknowledge the receipt of the report.
Using our Case Management product you will also be able to manage cases received by other channels through our platform creating a single source of truth. You will also gain access to features such as case triage, risk assessment and outcomes management.
You are able to request further information or provide updates to the reporting person via our software platform, even when the reporting person has chosen to remain anonymous.
Our software platform is provided on a Software as a Service (SaaS) basis and benefits from industry leading cyber security arrangements.
All of our data centers are located in the UK.
All of our systems and processes are compliant with GDPR. Our case management platform helps you to comply with data protection legislation by allowing you to set your own data redaction timelines in line with your organisations policies and procedures.
People may choose to report their concerns via an independent provider for a number of reasons. The reporting person may:
Have a concern relating to someone in a more senior position
Be concerned that their identity will not be protected
Fear retaliation from the subject of the report, or even their employer
Believe that their concerns will not be taken seriously
Have previously reported their concerns
Having an independent provider help to alleviate some of these concerns, meaning you should have a more comprehensive view of wrongdoing within your organisation.
Our reporting channels are available:
24 hours a day, 365 days a year
With full language support as standard
Quality of Information
Because we exclusively employ professional call handlers with significant experience in evidence gathering, the information you receive from Safecall is typically of high quality, follows a logical order and includes information to help you to assess, investigate and conclude each case more efficiently and effectively.