Safecall’s management training courses equip managers with the practical communication skills and legal awareness needed to handle difficult and sensitive workplace conversations with confidence — reducing the risk of grievances, disengagement, and employment tribunal claims.
Compatible with Global Best Practices and UK Employment Law
- CPD certified
- SCORM compliant – elearning hosted on your own systems
- Certificate
- Free test retakes
- Available in flexible volumes to suit all sizes of organisation
- Easily tailored to your branding
These training courses equip managers with the knowledge and skills to approach difficult and sensitive workplace conversations constructively — reducing the risk of grievances, tribunal claims, and disengagement.
The sessions cover effective preparation and communication techniques for challenging discussions, including performance issues, redundancy, long-term absence, and sensitive personal matters such as bereavement, mental health, and suspected substance misuse. Managers will also gain an understanding of the common legal pitfalls associated with sensitive conversations, and learn how to resolve issues early — before they escalate to formal processes.
For full course details, see below:
Jurisdiction: Global Best Practice
Industry: All Industries
Duration: 1 hour
Pass mark: 80%
Content type: Base course
Target learners: Managers
Level: Intermediate
CPD Certified
Being able to approach difficult conversations constructively is one of the most important skills a manager can have. Whether addressing performance issues, delivering news of redundancy, or supporting a long-term absentee back into work, how a conversation is handled can determine whether a situation improves or escalates into a formal grievance.
What does the course cover?
- The most common mistakes managers make when having a difficult conversation, and how to avoid them
- Effective preparation for a difficult conversation
- The importance of active listening
- Key communication skills for challenging discussions
- How to stay calm and defuse tension
- How to identify the root cause of a problem
- How to negotiate and agree a way forward
Why is this course useful?
A positive outcome from a difficult conversation can mean the difference between an employee becoming more engaged and productive, or becoming increasingly dissatisfied, going absent, or raising a grievance claim.
This in-depth course gives managers a structured, practical framework for approaching the conversations that are easy to avoid but costly to ignore. It can be taken at the point of need by those in a relevant role.
Jurisdiction: Global Best Practice
Industry: All Industries
Duration: 30 mins
Pass mark: 80%
Content type: Base course
Target learners: Managers
Level: Intermediate
CPD Certified
Some of the most challenging conversations managers face involve deeply personal or sensitive issues — poor personal hygiene, suspected drug or alcohol misuse, bereavement, or mental health difficulties. Handled poorly, these situations can lead to stress, damaged team dynamics, low productivity, and costly employment tribunal claims.
What does the course cover?
- Why certain workplace issues are particularly sensitive and the challenges they present
- Effective communication techniques, including the importance of respect, compassion, and sensitivity
- Common legal pitfalls and early steps to take to avoid tribunal action
- The importance of clear policies and terms and conditions of employment
- When to move from an expression of concern to a formal disciplinary process
Why is this course useful?
Being able to raise delicate personal issues early — before they escalate — is an essential management skill. Combining thought-provoking drama scenarios with insight from employment law experts and workplace psychologists, this course provides managers with a practical toolkit for resolving sensitive issues effectively and compliantly.
This in-depth course can be taken at the point of need by those in a relevant role.
Not quite what you were looking for?
We have more than 300+ online training courses related to the HR, and compliance in the workplace.
Email Safecall with your requirements. Chances are we can support you. Alternatively, call +44 (0) 191 516 7720 to speak to one of our training advisors.
