Employee protection is at the heart of everything we do at Safecall. We’ve built our entire service around the principle that people need to feel genuinely safe when speaking up about wrongdoing.
Our external, independent position is the first layer of protection. When employees report to us rather than internal teams, they avoid the fear that colleagues or managers might recognise them. Our call handlers are bound by strict codes of ethics and confidentiality, underpinned by security vetting.
We offer flexible anonymity options – fully anonymous, semi-anonymous, or open reporting – allowing individuals to choose their comfort level. Even in semi-anonymous cases, we act as an intermediary, protecting the reporter’s identity while enabling follow-up communication when needed.
Our secure data management, built on Microsoft Dynamics 365, ensures that all information is stored safely and accessed only by authorised personnel. We’re fully GDPR compliant and meet the highest data protection standards.
We also provide guidance to client organisations on how to handle reports in ways that protect whistleblowers from retaliation, including advice on investigation procedures that minimise the risk of identifying reporters.