Anonymous Two-Way Dialogue

Anonymous Two-Way Dialogue: Secure Follow-Up Without Compromising Identity

Safecall’s anonymous two-way dialogue system enables ongoing communication between whistleblowers and investigators whilst maintaining complete anonymity. Our secure messaging platform allows follow-up questions, updates, and clarifications without ever revealing the reporter’s identity.

What Is Anonymous Two-Way Dialogue?

Anonymous two-way dialogue is a secure communication system that enables conversations between anonymous whistleblowers and investigators after the initial report has been submitted. Unlike traditional one-way reporting systems, our two-way dialogue allows:

Follow-up questions from investigators to clarify details
Status updates provided to the whistleblower
Additional information submitted by the reporter as situations develop
Complete anonymity maintained throughout all communications

How Safecall’s Anonymous Two-Way Dialogue Works

Secure Case Reference System

When a whistleblower submits a report through Safecall, they receive a unique case reference number. This reference number acts as a secure key that enables ongoing communication without requiring any personal identification.

The process:

Reporter submits initial concern via phone, web, or email
Unique case reference number generated automatically
Reporter uses reference number to log back into secure portal
Messages exchanged between reporter and investigators
All communications time-stamped and encrypted
Reporter’s identity never revealed

Advanced Tokenisation Technology

Our platform employs advanced tokenisation systems that create secure communication channels. Even our experienced call handlers never know the true identity of anonymous reporters. They interact through our secure case management system that maintains the anonymity barrier at all times.

Three Messaging Options

Our whistleblowing software includes three distinct messaging features:

Internal Messaging – For communication between report recipients and investigators within your organisation
Safecall Messaging – For Safecall users only
Whistleblower & Safecall Messaging – For secure two-way dialogue with the anonymous whistleblower

Telephone Re-engagement for Anonymous Callers

For whistleblowers who report by telephone, our two-way dialogue system works differently but maintains the same anonymity protection:

Scheduled callback arrangements – We arrange for the reporter to call back at a specific time
No caller identification – We do not use call line identification or audio recording
Updates and follow-up questions – We can inform reporters of investigation progress and ask additional questions from the client
Complete anonymity preserved – Even if identity is accidentally revealed during conversation, we comply with anonymity wishes

Key Benefits of Two-Way Dialogue

Higher Quality Investigations

Anonymous two-way dialogue dramatically improves investigation outcomes:

Clarification of ambiguous details – Investigators can ask targeted questions
Additional evidence gathering – Reporters can provide documents or information as the investigation progresses
Context and background – Deeper understanding of situations through ongoing dialogue
Faster resolution – Reduced investigation time due to clearer information

Increased Reporter Confidence

Whistleblowers feel more secure when they can:

Receive updates on how their report is being handled
Stay informed about investigation progress
Remain engaged without fear of identification
Add information as they remember additional details

Regulatory Compliance

Our anonymous two-way dialogue system helps organisations meet requirements under:

EU Whistleblowing Directive – Mandates feedback to reporters within defined timeframes
UK whistleblowing regulations – Supports duty to respond to concerns raised
Global compliance standards – Enables communication whilst protecting reporter identity

Technical Security Features

Encrypted Storage

All messages exchanged through our two-way dialogue system are stored with:

End-to-end encryption protecting message content
Time-limited access for enhanced security
Secure Microsoft Dynamics 365 platform – Built on enterprise-grade infrastructure
GDPR compliance – Full adherence to data protection regulations

Anonymity Preservation

Our system maintains anonymity through:

Tokenisation – Identity replaced with secure tokens
No personal data collection – Reference numbers only
Intermediary protection – Safecall acts as go-between
Non-gender-specific reporting – Reports can be written to protect identity further

Anonymous vs Semi-Anonymous Options

Safecall offers flexible anonymity options to suit different comfort levels:

Fully Anonymous Reporting

Reporter provides no personal information
Uses case reference number only
Cannot be identified by any party
Two-way dialogue via secure portal

Semi-Anonymous Reporting

Reporter’s identity known to Safecall only
Identity protected from client organisation
Safecall acts as intermediary for all communication
Enhanced ability for detailed follow-up
Option to reveal identity later if reporter becomes comfortable

Open Reporting

Reporter provides their name
Direct communication possible
Enhanced investigation capability
Full protection against retaliation maintained

Real-World Application

Scenario: Financial Misconduct Report

Initial Report: Employee suspects accounting irregularities but lacks specific evidence

Two-Way Dialogue Enables:

Investigator asks for transaction date ranges via secure messaging
Reporter logs back in using case reference number
Provides specific invoice numbers and dates
Receives update that audit has been initiated
Submits additional documents as they’re discovered
Maintains complete anonymity throughout

Result: Investigation completed successfully with detailed evidence, whilst reporter remains completely anonymous

Why Two-Way Dialogue Matters

Traditional one-way reporting creates several problems:

Incomplete information – Investigators cannot clarify vague details
Reporter anxiety – Whistleblowers worry about what happened to their report
Abandoned reports – Reporters assume nothing was done when they hear nothing back
Lost evidence – Additional information cannot be provided after initial report

Anonymous two-way dialogue solves all these issues whilst maintaining the protection of anonymity.

Implementation Across All Channels

Our anonymous two-way dialogue works seamlessly across multiple reporting methods:

Web portal – Log in with case reference number to view messages
Email – Secure email threads using reference numbers
Telephone – Scheduled callback arrangements
Mobile – Mobile-responsive portal access

Frequently Asked Questions

Can investigators still ask questions if the reporter is fully anonymous?
Yes. Investigators post questions to the secure portal. The reporter logs in using their case reference number to view and respond to questions, all without revealing their identity.

How long does the two-way dialogue remain open?
The dialogue remains active throughout the investigation period and for a defined time afterwards, allowing reporters to add information or request updates.

What if I forget my case reference number?
Case reference numbers should be saved securely by the reporter. Without this reference, we cannot identify the case whilst maintaining anonymity.

Is the two-way dialogue monitored by anyone?
All communications are logged and time-stamped for audit purposes, but only authorised personnel can access the system. The secure platform ensures confidentiality.

Can I change from anonymous to semi-anonymous during the investigation?
Yes. Our hybrid approach allows reporters to reveal their identity later if they become comfortable with the investigation process. Trust often builds over time.

Getting Started with Anonymous Two-Way Dialogue

Safecall’s anonymous two-way dialogue is included as standard in our whistleblowing service. The system is:

Automatically enabled for all clients
Available in 175+ languages through our global platform
Accessible 24/7 via web, mobile, and telephone
Fully compliant with international regulations
Built on Microsoft Dynamics 365 for enterprise-grade security

Want to see how anonymous two-way dialogue works for your organisation?
Book a demo | Call +44 (0) 191 516 7720