Safecall work hard to make reporting as straightforward as possible. Raising concerns about workplace misconduct takes courage. Often the reporting person will be upset, anxious, or frustrated and will have concerns about suffering retaliation. Safecall work hard to make reporting serious misconduct as straightforward as possible to encourage reporting.
Both our telephone and web reporting channels support a wide range of languages allowing the reporting person to explain their concerns in the language they are most comfortable with.
Our telephone reporting channel is staffed exclusively by experienced investigators. Our report handlers are skilled at speaking with people, from all walks of life, often in difficult and emotional circumstances; giving people the time and space to relay important information in their own words.
The quality of information that we are able to provide gives your organisation the best possible chance of an effective triage, investigation and outcome.
All concerns raised via Safecall are handled by professional investigators with significant experience in evidence gathering. As a result the information you receive from Safecall is typically of high quality, follows a logical order and includes information to help you to assess, investigate and conclude each case more efficiently and effectively.
When your stakeholders contact Safecall to raise a concern there is no script or mandatory questions. In order to obtain a full account of their concerns we simply ask the reporting person to explain their concerns in their own words and at their own pace. We take detailed notes and ask follow-up questions to ensure that all relevant details are included and clear. We work hard to put the reporting person at ease and ensure that they understand the process.
Safecall are specialist whistleblowing service providers. We have worked with our global client base for over 20 years to develop and share best practice in misconduct reporting. As a result we have designed our service to: