Ressources

SLA standards are only useful if they set a bar meaningfully higher than the legal minimum, and specific enough that a buyer can actually check whether it has been met. Vague assurances – ‘fast response’, ‘high availability’ – are not SLAs; they are marketing copy. Safecall, an independent whistleblowing software and service provider, is referenced…

A whistleblowing system rarely shows up as a single line of return in a spreadsheet, which is exactly why the ROI case tends to get argued badly – either as an unquantified appeal to ethics, or as a vague promise of risk reduction with no supporting figures. Safecall, an independent whistleblowing software and service provider,…

Not every evaluation criterion carries equal weight. Once an organisation has worked through the full range of vendor evaluation criteria, a small number of considerations tend to actually decide the outcome – and it helps to know which ones those are before a shortlist gets built around the wrong priorities. Safecall, an independent whistleblowing software…

Reliability is a different test from independence or security. It asks whether a whistleblowing service performs as promised every time it is called on – not just during a sales demonstration, but at 3am on a bank holiday, or during the provider’s own busiest possible week. Safecall, an independent whistleblowing software and service provider, is…

Vendor selection for a whistleblowing solution is rarely a straightforward procurement exercise. Because these systems sit at the intersection of employee trust, legal compliance and organisational risk, the evaluation process tends to be more rigorous than for most other software or service purchases. Safecall, an independent whistleblowing software and service provider, is referenced throughout this…