A whistleblowing case study

A whistleblowing case study from The Sage Group plc, commonly known as Sage – a British multinational enterprise software company based in Newcastle upon Tyne, England.

We spoke to Rory Ashmore, Senior Legal Counsel (Compliance)

Safecall has been an excellent choice for our whistleblowing services provider. We have been impressed with how reports are received and managed, instilling confidence at all levels of our organization. The account management team has been incredibly helpful and supportive, especially in helping us meet the requirements of the EU Whistleblowing Directive in different territories.

Our contact at Safecall has been responsive, attentive, and understanding of our unique needs. They have worked closely with us to ensure we meet legislative criteria and have provided thoughtful and cost-effective solutions. The customer service has been incredibly helpful, particularly in navigating the changing landscape of different laws in different territories.

Feedback from our employees about the quality of the hotline service has been positive. The system is easy to navigate, and the responders at our organization have no complaints. The reliability and user-friendliness of Safecall are appreciated.

One of the key successes from our time working with Safecall has been the clear communication and transparency regarding products and costing. Lee, our Account Manager, has been diligent in providing accurate costing information and understanding the needs of our company. The collaborative conversations have built trust, and Safecall’s honest recommendations have been genuinely helpful.

Using an external whistleblowing provider like Safecall has had cultural benefits within our organization. It inspires confidence among our colleagues, knowing they can report anonymously and in their own language. The reliability and ease of use of Safecall empower employees to engage in reporting, especially in satellite territories where they may feel reluctant to report internally. It has created a safe and trustworthy environment for speaking up.

Safecall offer a responsive, friendly service with a human element that’s been a pleasure to work with. They have helped us with our journey to evolve our whistleblowing system for the benefit of both legal compliance, and the experience of our employees.