Macmillan Cancer Support

A whistleblowing case study

A whistleblowing case study from Macmillan Cancer Support: one of the largest British charities and provides specialist health care, information and financial support to people affected by cancer

We spoke to their Senior Safeguarding Manager

“We’re really happy with the service Safecall provides.

As a charity, we have been working with Safecall for 5 years and each year the service improves.

Myself and a colleague have recently taken over responsibility of incoming whistleblowing concerns via the Safecall platform and our account manager Greg Ogle has been brilliant, showing us how to process, record and respond to any new concern.

Recently we have also had a lot of interactions with Tim Smith, the Operations Director, who has sat on a number of external whistleblowing panels to help provide an unbiased approach to any issues raised by Macmillan employees.

Both Safecall contacts have always been very helpful and dealt with any queries superbly.

We think having an external whistleblowing hotline shows we care about our employees, volunteers and our users of our services, and It also gives us advanced insight into any issues that might occur within the organisation.”