Operating ethically and with integrity are part of LHC Procurement Group’s (LHCPG) core values. We thank you for your commitment to ensure that our working environment is based on honesty and corporate responsibility.
There may however be instances where you may have genuine concerns about wrongdoing or illegal practices in the workplace.
To deal with a concern in the workplace, we need you to tell us about it.
While you have a responsibility to speak up and report genuine concerns, we recognise that this can be a difficult step to take.
To help you
LHCPG has a whistleblowing policy and provides the way to raise genuinely held concerns via Safecall, an independent and outsourced whistleblowing services provider.
To help LHCPG
Please remind yourself of what whistleblowing does and does not cover, alongside other frequently asked questions and information below. We ask you to read this thoroughly before making your report. Please consider whether your concern is something that can be addressed through other processes.
If there is an immediate threat to life or property, you should emergency services via 999. Personal or legal disputes should not be reported through Safecall.
Safecall can be used to report concerns relating to (not an exhaustive list):
- Malpractice, fraud, bribery or corruption.
- Other criminal offences or illegal acts.
- Conduct that has endangered, or is likely to endanger, the health and safety of an individual.
- Violation of competition laws and rules.
- Improper use of company resources.
- Disclosure of confidential information.
- Conduct that has damaged, or is likely to damage, the environment.
- Concealment of information relating to any of the above.
Safecall should NOT be used to report concerns relating to:
- An immediate threat to life or property: If emergency assistance is required please contact the appropriate emergency services.
- Personal grievances such as bullying, harassment, discrimination or grievances concerning your employment terms or performance management. These should be reported under the grievance guide or relevant HR policy.
- Personal or legal disputes.
- Accusations which you know are false. Doing so may lead to disciplinary measures for LHCPG colleagues.
- Specific health and safety incidents which you may report by informing your line manager.
Report a new incident
If you would like to make a report click below:
Review an ongoing case
Login to the Safecall platform to check for an update from your employer, or, to give feedback to an investigating manager about an ongoing investigation.
Malicious or vexatious reports
Safecall should not be used to make knowingly malicious or vexatious reports. Colleagues could find themselves subject to disciplinary action if this website is knowingly used for such activity.
Contact Safecall
You can also contact Safecall by phone 0800 915 1571. Safecall’s phone lines are available 24 hours a day, 7 days a week. You will speak directly with one of Safecall’s call handlers. If English is not your first language you can request an interpreter.
Frequently Asked Questions
My concern is related to bullying, harassment or other grievance. What should I do?
Personal issues or grievances should be reported to your line manager in the first instance. If LHCPG colleagues do not consider that the outcome has been satisfactory you can report to the LHCPG People and Culture team.
My concern is Related to Health and Safety. What should I do?
Close calls and individual Health and Safety incidents should be reported to your line manager.
Can I raise concern anonymously?
All reports will be treated as strictly confidential.
Anonymous
If you do not want to provide your identity to Safecall or LHCPG, provide as much detail as you can without disclosing information which may reveal your identity.
It is also important to note that anonymous reports can be difficult to investigate.
Be as specific as you can with any detail provided including information such as the dates and times that these events occurred, who was involved, were there any witnesses that could corroborate this, what locations, what exactly happened, what are the impacts, and if known provide a motive. Additionally, if you use the Safecall portal to report, the internal investigation team will use the portal to obtain further information where needed to progress an investigation. As a reporter you must therefore regularly check the portal to understand if any further information is required.
Semi Anonymous
You agree to provide your identity to Safecall but you do not want this to be shared with LHCPG. Safecall may contact you using the details you have provided.
Please provide as much detail as you can without disclosing information which may reveal your identity.
Named
You agree that your identity can be shared with LHCPG by Safecall.
Please note for Safecall reports our preference is for named or semi anonymous reports. This enables a more comprehensive investigation by requesting and obtaining more information where more clarity is needed.
What happens when I make a report?
Once you have submitted a report the application will provide you with an activation link. Using this link will allow you to set your password. You will then be able to login to your account. For anonymous cases we’ll also generate a username to enable you to login.
After two working days please login to your account to check your report for feedback or further questions.
Once submitted you will have 8 hours to activate your account. Please contact Safecall if you have any issues.
How will my concern be shared with LHCPG
The information you provide and agree that we can share will be sent to an independent incident handling process team in your organisation who will decide on the most appropriate course of action.
How will I receive updates about and find out about the outcomes of my report?
If you use the Safecall portal to report, the internal investigation team will use the portal to obtain further information where needed to progress an investigation. As a reporter you must therefore regularly check the portal to understand if any further information is required
You will receive updates about your report by logging in to the portal and reaching out to your organisation via the messaging functionality. Your anonymity will be upheld if you using the messaging functionality within the portal
How will I find out the outcomes of my report?
You will receive updates about your report by logging in to the portal and reaching out to LHCPG via the messaging functionality. Your anonymity will be upheld if you use the messaging functionality within the portal.