Brown & Brown Ethics Hotline
Speak up at Brown & Brown
At Brown & Brown, we aim to hold our leaders and teammates to the highest moral and ethical standards. The safety and well-being of our teammates come first, and we encourage our teams to speak up if they observe behaviors from other teammates or leaders that concern them, are unethical or appear to violate our policies and procedures.
By holding our leaders and teammates to the highest standards, we can come together as a company and work towards shared success for Brown & Brown, our customers, carrier partners and shareholders.
Safecall is an independent, impartial, externally run service that enables you to report issues in a safe and secure manner. Communications to Safecall are treated on a strictly confidential basis.
Remember:
| Speak Up should be used to report genuine concerns surrounding: | Speak Up should not be used “for“ |
| Criminal offences and illegal acts | An immediate threat to life or property – please use emergency phone numbers |
| Health and safety, or environmental issues | Teammate or personal issues or concerns – please contact your leader or Team Resource representative |
| Financial misconduct, fraud, bribery and/or corruption | Personal complaints or legal disputes |
| Breaches of Brown & Brown policies and procedures, including the Code of Conduct | Accusations which you know are false |
| Conduct that has endangered or is likely to endanger the health and safety of yourself or another teammate | Health and safety incidents which should be reported via accident or incident reporting channels |
| Improper disclosure of confidential information | |
| Concealment of any of the above information |
FAQ
My concern is related to bullying, harassment or other grievance. What should I do?
These types of grievances, or complaints, usually impacts you as an individual and your sense of belonging within your team. We believe that a culture fostering inclusion and belonging builds a team that thrives on diversity of talent, which helps deliver innovative solutions for our customers. Diversity, inclusion and belonging are a priority to our team. For complaints related to bullying, harassment or lack of a sense of belonging, please discuss with your team leader or contact Jessica Pires Brown, DIB Leader.
Is my concern anonymous?
Yes, you have the opportunity to remain anonymous, but please be aware that an anonymous report may impact our ability to investigate and resolve the matter successfully. You can also remain partially anonymous where Safecall will receive your name but will not disclose it to Brown & Brown. By providing your name to Safecall, an investigator can contact you and it may help them fully understand the issue and take appropriate action.
How will my concern be logged with Brown & Brown?
Whether you contact Safecall online or by phone, they will manage your report in confidence. Safecall will pass the information you give to the Brown & Brown team, with the exception of your name if you choose to stay anonymous. Our combined teams will make sure your concern is looked into thoroughly, confidentially and independently.
Will I find out about the outcomes of my report?
Whenever possible, Brown & Brown will give you feedback on the outcome of any investigation. Please note – Brown & Brown owes a duty of confidence to our teammates. We will not be able to tell you about disciplinary or other action when it would infringe this confidence. Brown & Brown cannot guarantee that we will respond to all matters in a way that every teammate might wish. We will try to handle your concerns fairly and properly. For more information, please refer to the Speak Up policy.
Through Safecall’s telephone reporting channel you can make your report via the telephone 24 hours a day 7 days a week in a language of your choice. Please use the following telephone number 1 866 901 3295 or if you are currently outside the US please find our other international freephone numbers here. You can also make your report via the web, if you would prefer this option please select the button below –