At SKion and SKion Water we treat people respectfully, follow applicable laws and regulations and conduct business with integrity.
If you encounter any violations of these principles or our business code of conduct, you can raise such issues with our partner Safecall in confidence.
If you report an issue, please log in again within the next few days to see the answer and follow up
Frequently Asked Questions
How does my report or comment get reviewed?
The report you submit is sent to the Ethics Line Committee Members of SKion Water who will determine the most appropriate course of action.
How can I follow up on my complaint or comment?
After you complete and submit your report, the Safecall platform will assign you with a unique username and password, which will be displayed in a green box. Please make sure to write down your username, password and “memorable word” and keep them in a safe place. After two working days, please visit the website again, use your username and password to log in, then check your report for feedback or further questions.
Will Safecall re engage with me?
They often do, when needed. Especially if more information is required. They may re engage with anonymous callers as well.
Can I remain anonymous?
You have the choice of remaining anonymous, being semi-anonymous (only Safecall will have your contact information) or divulge your identity. If you choose anonymity, it may make it more difficult to investigate and resolve the matter. It may also be difficult to make contact to request more information. Make sure to come back to the platform to obtain follow up information.
How will I receive updates or resolution?
Whether you report through the website or hotline, you will have received login details to access the portal again. This enables you to ask questions, receive updates or respond to questions that may be asked of you to help investigation. It is extremely important that you keep your log in details and follow up on your report.
Please note however that SKion Water owe a duty of confidence to employees, no information about disciplinary matters or other actions will be provided when it would infringe this confidence.