Whistleblowing Hotline

Why an external Whistleblowing Hotline

A lot of organisations already have an internal whistleblowing process in place, some internal speak up policies do not get the uptake they expect.

Employees do not feel confident talking openly to an internal team member, especially in small companies employees voices, or writing style may be recognised.

Having an external service, can help your employees by allowing the whistleblower to report anonymously, as well as at a time that best suits the employee.

Why Safecall?

Experienced Call Handlers

All Safecall call handlers surpass the highest professional standards in the industry. They are all bound by a strict code of ethics and confidentiality that is applied with rigour and is underpinned by security vetting ensuring professionalism, neutrality, security and confidentiality.

Multilingual

Our smart telecoms platform means your employees can speak to us in their own language 24/7, all year round. Even if you have multiple language requirements in one location, we’ll create the unique system you need for your workforce.

Reporting Methods

Report concerns to Safecall in two ways, telephone and webSupporting over 170 languages, our telephone platform allows reporters to raise concerns in the language they feel most comfortable speaking. Our web platform also facilitates reporting and follow up in 58 languages.

Implementation

We work with organisations of all sizes, across various industry sectors globally. It is our ability to understand the unique culture and communication methods in each organisation that leads to the successful implementation of our whistleblowing service.

Security

Safecall takes pride in the security of all data received by a confidential reporter as well as information supplied by the company. Safecall receives and manages all of the data on a secure portal built on Microsoft Dynamics 365.

Disclosure Types

There are 3 types of reporters; Named, Anonymous & Semi Anonymous. The difference is how much personal information we receive about the reporter. We take no personal information for an Anonymous disclosure, for a Semi Anonymous disclosure we take names and contact details Semi Anonymous reporters information will never be shared with the company.

Whistleblowing Hotline Plans

Our whistleblowing hotline enables your employees, contractors and suppliers to report issues relating to their working environment in a safe and secure way.

We've helped our clients provide a confidential service for their employees.

  • Stewart Hughes

    "The message that it is good to speak up has to come from within the organisation. Having Safecall as our external provider shows our employees that we mean what we say and are committed to supporting people who report wrongdoing, even where their concern turns out to be unfounded."

    Stewart Hughes , Head of Group Security and Investigations

Looking to Implement Whistleblowing Hotline?

Safecall can work with your organisation to implement a whistleblowing hotline that is impartial and fair to both employees and employers.

Frequently asked questions

We use experienced investigators instead of sales or call centre employees for the following reasons:

  • At Safecall, we believe that Call Handlers need to have investigative skills and knowledge on the best way for a client to address an issue.
  • All Safecall Call Handlers have professional investigative experience, which means they are skilled at talking to people who may be stressed or reluctant to provide full details. Their role is to deliver a comprehensive and meaningful report whilst ensuring that the caller feels the information they have given will be fully appreciated by their company.
  • The Private Security Industry Act 2001, states very clearly that persons involved in obtaining information about others or their activities need to be licensed. The competency specification to obtain a licence includes the skills and knowledge to conduct investigations and interviews, search for information and preserve evidence. It also states that one must understand and work to relevant laws and standards. Each of our Call Handlers has over 25 years’ experience in these competencies.
  • Safecall’s Call Handlers possess lifelong experience when keeping their professional and personal lives separate. Respecting our client’s confidentiality is of utmost importance to us and our Call Handler’s professionalism reflects this.

We do not audio record any calls. If calls were recorded they would have to be retained and made available to appropriate parties if a call resulted in civil or criminal proceedings. The audio recording could lead to a caller, who has requested anonymity, having their voice identified and therefore the company's ability to guarantee anonymity to their employees could not be guaranteed.

We believe a difference exists between an assistance programme, which is in essence an advice line, and an external reporting line. A number of Employee Assistance Programmes provide advice on a wide range of subjects but due to confidentiality restraints, do not always pass information to employers. 

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