Regrettably, I’m having to start this post with an apology.
We undertook (what was supposed to be) a routine deployment over Wednesday evening, and encountered some issues. This led to us taking the system offline on Thursday morning and coming back online Friday afternoon.
Since launching the system in March 2019 we have made over 70 successful deployments without issue. Rest assured we will be working hard to ensure that there is no repeat.
But there is some good news, and two really exciting new features are now available. You see, three months ago, I said that we will be focusing effort on our Case Management functionality.
As part of this refocusing I've been having conversations with a mix of our client base; old, new, and soon-to-be. After a few discussions we kept returning to a common thread, one which can be summed up as:
“Sometimes, I want to do it myself.”
With this in mind, we've made the following changes. All are available immediately - at no extra cost.
It’s now possible to view and manage your own 'Report Recipients' list from the 'Settings' menu. If you're an ‘Advanced’ client, this extends to 'Investigators' too. We're rolling this out by request, if you'd like this enabled, please contact your Client Manager directly, or via firstname.lastname@example.org.
All users can post comments to whistleblowers themselves, rather than asking Safecall to do so on their behalf.
And on the deployment front, we’ll be adapting our processes to make sure that this doesn’t happen again.
We love feedback, and I read everything which comes in to email@example.com. If you have any thoughts, please do reach out.