Safecall Client Story: How does a business operating in 80 countries deliver best-practice compliance
“ Safecall has supported us in building confidence among our workforce through their handling of reports. Their call handlers and operations managers are experienced and responsive. They know what to ask to get the information that we need in order to make genuine, positive change within our organisation.”
How does an industry leader take their speak-up policy from a regulatory tick box, to a key business focus in two years?
" It was clear to us that providing our workforce with an independent, professional and secure channel supported by a positive awareness campaign would support these points by demonstrating our real desire to hear what people had to say. "
How can you ensure anonymity whilst keeping those that speak up informed?
"When dealing with a Safecall report the outcome is not always made public. Safecall makes it easy to connect with anonymous callers to maintain their confidentiality. This allows us to keep them informed as much as possible especially if the outcome wouldn’t necessarily be obvious. This is key to the success of a hotline programme."
How can you find the right external speak-up hotline provider for your business?
“The direction we received from Safecall regarding our awareness campaign was excellent. A common sense approach combined with their in-depth knowledge of reaching employees across all job roles, cultures, countries and communication mechanisms was invaluable in getting the Kier and Safecall message across in a very positive way”
"As part of our overall approach to risk management and employee wellbeing Safecall provides a confidential whistleblowing service for employees. The service enables us to decide who should investigate a reported matter and forms part of our parent company’s compliance procedure.
Investigation outcomes are reported back via the portal so the party responsible for logging the call can see what action we intend on taking.
We feel providing the service shows employees we encourage reporting and that matters will be dealt with in the appropriate manner.
We have used Safecall for many years now and find them to be an excellent service provider."
Lesley Callaghan, Head of Human Resources Chartered FCIPD, FCC Environment
Macmillan Cancer Support Whistleblowing Testimonial
“We’re really happy with the service Safecall provides.
As a charity, we have been working with Safecall for 5 years and each year the service improves.
Myself and a colleague have recently taken over responsibility of incoming whistleblowing concerns via the Safecall platform and our account manager Greg Ogle has been brilliant, showing us how to process, record and respond to any new concern.
Recently we have also had a lot of interactions with Tim Smith, the Operations Director, who has sat on a number of external whistleblowing panels to help provide an unbiased approach to any issues raised by Macmillan employees.
Both Safecall contacts have always been very helpful and dealt with any queries superbly.
We think having an external whistleblowing hotline shows we care about our employees, volunteers and our users of our services, and It also gives us advanced insight into any issues that might occur within the organisation.”
Macmillan Senior Safeguarding Manager
Mind Whistleblowing Testimonial
"We really appreciate the service that Safecall provides. Having an external whistleblowing service means that we are able to obtain some really thorough and objective reports which are a significant aid to our whistleblowing investigatory processes. This facilitates achieving correct and positive outcomes for each case."
Simon Samuels, Quality and Compliance Manager, Mind
Keller Whistleblowing Testimonial
"The company has been working with Safecall for a number of years now for the provision of a speak-up hotline on a global basis. I only joined the company a couple of years ago but have been quickly reassured by the professionalism of the team, their common sense approach and timely advice. The training opportunities are also of high quality. We recently extended the speak-up hotline to our supply chain and the process has gone smoothly. Very happy overall with the services."
Silvana Glibota-Vigo, Group Head of Secretariat, Keller
Busy Bees Whistleblowing Testimonial
"We’re really happy with the service Safecall provides.
The implementation of the service worldwide has been great and working with our account manager Greg Ogle, who has been very supportive throughout.
From our side we view the service as an important tool to protect the wellbeing of the children in our care and our staff. We expect everyone in our business to conduct themselves with honesty and integrity as well as all employees to respect our values. The service enables us to encourage and support our staff to speak up if they have any concerns. In addition, the reports received enables us to deal with issues raised, leading to the right outcome for all parties involved."
Ceri Williams-Jones, Group General Counsel, Busy Bees