Making a Report by Telephone

Making a Report by Telephone

At Safecall we appreciate that every individual who contacts us has their own unique concern and the manner in which they impart that information will vary from person to person.  Our experience shows that a traditional questionnaire-style-conversation does not work in this environment and fails to provide a comprehensive detailed report that a customer requires when looking to investigate their employees concerns.

Our highly skilled people use internationally recognised methods to ensure we get as much information from your employees as is possible. The more detail that we can obtain during the call will ultimately make it easier for our customers to progress an issue to an acceptable conclusion.

Below are the basic stages in the flow of information:

Step 1
Employees learn of the service through our marketing campaign in the workplace.

Step 2
Individuals can contact Safecall free of charge, 24 hours a day, by telephone around the world.

Step 3
If required they can use our unique automatic interpreting service, which is available for non-English speakers around the world. None English speakers will automatically be given the option to speak in their native language.

Step 4
Call Handlers, who each have over 25 years investigative experience talking to witnesses, explain, in a positive manner, how the service works before any information is taken.

Step 5
Callers are put at ease and a full account of any concern is obtained, without any time limits. (Call handlers have the necessary investigatory experience and skills required by the Private Security Industry Act 2001. See FAQ’s).

Step 6

The Call Handler reiterates how the system will work, again explaining what happens next, confirms the content of the report, who will receive the report and makes arrangements for future contact by the caller, Safecall or the client.  

Step 7

A full and comprehensive written report is sent to the client within 24hrs.

Step 8

On-going communication between the caller, Safecall and the client are maintained when appropriate.